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Utilities

Optimize Commercial Customer Engagement with Real-Time Data

Qwally equips your utility teams with the insights to stay ahead of reporting requirements, reduce manual business research, and ensure your outreach reaches the right customers—at the right time.

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The Challenge

Incomplete and Outdated Business Data Slows Utility Operations

 As a Utility Operations or Customer Service professional, your work depends on knowing businesses and contacts operating in your service area. But most utilities still rely on siloed account records, stale spreadsheets, or manual workflows that make it hard to:

  • Keep business data current with automated and verified updates
  • Avoid wasting staff time and efforts on businesses no longer in operation
  • Communicate timely requirements or service alerts to the right businesses

You need a smarter, more efficient way to stay informed and take action—without chasing bad data.

Use Case:

Business Data for EPA Pretreatment Programs 

When a large municipal water utility needed to strengthen its Industrial Pretreatment Program, it struggled to filter business lists by NAICS codes using only local license descriptions.

  • The Utility only identified 10 matching businesses within the utility’s license rolls
  • Qwally Discover uncovered over 300+ relevant businesses operating in the same service area

This targeted dataset now drives the utility’s outreach under EPA and Clean Water Act guidelines, sharply reducing manual effort and boosting compliance tracking.

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How Qwally Advances Your Mission

Qwally improves how your department identifies, monitors, and communicates with local businesses. Whether you're tracking compliance, performing routine maintenance, or having service interruptions, Qwally helps you work faster, coordinate better, and deliver more effective communication.
Identify

Quickly find active and new businesses with up-to-date contact information

Engage

Quickly create and manage lists using data points like NAICS codes

Eliminate

Reduce wasted time researching businesses by centralizing validated data in one platform.

Access

Field staff access real-time business and contact data anytime, anywhere

Coordinate

Coordinate seamlessly across departments with shared, real-time data

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Qwally Platform for Utilities

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Gives you a centralized view of commercial accounts in your service area with over 100 data attributes per business, including contact info, industry, operating status, and more.

  • Reduce time spent on manual research with centralized, real-time information

  • Build filtered business lists for outreach or analysis

  • Share insights across departments for aligned strategy

     

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Centralizes public-facing support for businesses.

  • Share step-by-step guides for zoning, permitting, and registration
  • Reduce in-person and phone inquiries with 24/7 access to answers
  • Help businesses stay compliant before issues occur

 

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Reach businesses directly through targeted, automated non-emergency email and SMS campaigns. Build outreach lists from Qwally Discover and communicate instantly without needing new software or external vendors.

  • Send email or SMS updates about maintenance, deadlines, or compliance notices
  • Communicate with the right businesses at scale
  • Automate outreach with personalized messaging

 

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Business Validation Services

Keep your data accurate with ongoing checks confirming whether a business is still active. Verified updates feed directly into Qwally Discover, so your team always works with the latest information.

  • Ensure your data reflects real-world activity
  • Our team confirms business status via phone, web, and email
  • Avoid targeting businesses that are closed or no longer operating

 

Ready to Make Utility Operations Easier and Smarter?

Let’s discuss your goals and how Qwally can streamline your utilities business data and customer outreach.

 

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